Dear WOODWAL HOLDINGS LIMITED,


Important information: data security incident

Enbridge Gas has been notified that its third-party service provider (CLEAResult) experienced a data security breach of its MOVEit data transfer software, which included information about select Enbridge Gas commercial, industrial and residential customers. CLEAResult provides services in respect of certain Enbridge Gas conservation programs. The customer information contained in this data breach included select Enbridge Gas business and residential customer names, service addresses and Enbridge Gas account numbers. No financial or information regarding amount of natural gas used was contained in the data files that were breached. 

The third-party breach occurred on or around May 31, 2023, however the full extent of the data security breach was not communicated to Enbridge Gas until Nov. 16, 2023.

We are treating this situation very seriously and taking steps to mitigate potential risks to customers impacted by this data breach, including communications with affected customers and additional internal monitoring of accounts. For customers identified in the breach, we've added further steps to validate customer information before making any changes to their accounts. We take seriously the security of our customers' information and we continue to review our security processes and procedures including data access protocols. We will continue to take immediate steps to address any gaps. 

We strongly encourage customers to remain vigilant by reviewing their account information online using My Account and confirming your contact, address and other information has not changed. For those customers who do not currently have an Enbridge Gas online My Account profile, please create one. Creating an online account and password offers additional security protections and will prevent others from being able to create an account on your behalf. Please visit myaccount.enbridgegas.com/register to create an online profile. You will need your account number, postal code and an email address to register. 

The public's safety is our top priority, including the safety of our customers' information. We sincerely regret any concern that this situation has caused for our customers. 

If you have questions about this incident or suspect your account has been accessed by an unauthorized user, please contact us at 1-877-362-7434, Monday through Friday, 8 a.m. - 6 p.m.


Sincerely,
 
Sarah Van Der Paelt
Director, Marketing and Energy Conservation
Enbridge Gas